Refund policy

Newcastle Skin Clinic Returns and Refunds Policy

Effective Date: 13 July 2024

Prescription Products

Due to the personalised nature of prescription skincare products, we do not accept returns or offer refunds on any items that have been prescribed to our patients. Our practitioners ensure that each prescription is tailored to your specific needs, and as such, we cannot restock or resell these products.

Non-Prescription Products

We understand that there may be instances where you need to return a non-prescription product purchased online. Our policy for non-prescription items is as follows:

Eligibility for Return:

Items must be unopened and in their original packaging.
Returns must be initiated within 30 days of the purchase date.
Initiating a Return:

Contact our customer service team at [contact email] with your order number and the reason for the return.

You will receive a Return Merchandise Authorisation (RMA) number and further instructions.

Return Process:

Ensure the product is securely packaged to prevent damage during shipping.

Include the RMA number and a copy of the original receipt in the package.

Ship the product to the address provided by our customer service team.

Refunds:

Once the returned item is received and inspected, we will process your refund.

Refunds will be issued to the original payment method within 7-10 business days.

Please note that shipping costs are non-refundable, and you are responsible for return shipping charges.
Exceptions:

We do not accept returns or offer refunds on items that have been opened or used.

Clearance or sale items are final sale and cannot be returned or refunded.
For any questions or further assistance, please contact our customer service team at info@newcastleskinclinic.co.uk or call us on 0191 500 0330. 

Thank you for choosing Newcastle Skin Clinic.