Terms of service

Newcastle Skin Clinic Terms of Service
Effective Date: 13 July 2024

1. Introduction
Welcome to Newcastle Skin Clinic. By accessing or using our website at https://newcastleskincshop.com/, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you should not use our services.

2. Business Information
Business Name: Newcastle Skin Clinic
Address: Gym Etc, Unit 15 Maingate (Inside), Kingsway N, Gateshead NE11 0BE
Phone: 0191 500 0330
URL: https://newcastleskincshop.com/
3. Orders
Orders can be placed online through our website. By placing an order, you agree to provide current, complete, and accurate purchase and account information.

4. Payment Terms
We accept various payment methods as indicated on our website. Payment must be made in the currency specified at checkout. All billing terms and conditions will be displayed at the time of purchase.

5. Shipping and Delivery
Shipping Method: Royal Mail
Delivery Time: Estimated delivery within 3-5 days
Shipping Costs: Shipping costs will be displayed at the time of order
Handling Time: Orders are typically processed and shipped within 1-2 days
6. Returns and Refunds
Our returns and refunds policy is detailed below:

Prescription Products:
Due to the personalised nature of prescription skincare products, we do not accept returns or offer refunds on any items that have been prescribed to our patients.

Non-Prescription Products:

Eligibility for Return:
Items must be unopened and in their original packaging.
Returns must be initiated within 30 days of the purchase date.
Initiating a Return:
Contact our customer service team at [contact email] with your order number and the reason for the return.
You will receive a Return Merchandise Authorisation (RMA) number and further instructions.
Return Process:
Ensure the product is securely packaged to prevent damage during shipping.
Include the RMA number and a copy of the original receipt in the package.
Ship the product to the address provided by our customer service team.
Refunds:
Once the returned item is received and inspected, we will process your refund.
Refunds will be issued to the original payment method within 7-10 business days.
Please note that shipping costs are non-refundable, and you are responsible for return shipping charges.
Exceptions:
We do not accept returns or offer refunds on items that have been opened or used.
Clearance or sale items are final sale and cannot be returned or refunded.
7. Customer Account
Customers may create an account to facilitate faster checkout and order tracking. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

8. Privacy Policy
Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.

9. User Responsibilities
You agree to use our website only for lawful purposes. Prohibited activities include, but are not limited to, violating any laws, infringing on the intellectual property rights of others, and transmitting any harmful code.

10. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Newcastle Skin Clinic or its content suppliers and is protected by international copyright laws. You may not reproduce, duplicate, or distribute any content without our express written permission.

11. Dispute Resolution
These Terms of Service and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved through negotiation, and if necessary, arbitration or mediation.

12. Limitation of Liability
To the maximum extent permitted by law, Newcastle Skin Clinic shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products.

13. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be communicated via the Terms of Service page on our website. Your continued use of our website following any changes indicates your acceptance of the new terms.

14. Contact Information
For any questions or further assistance, please contact our customer service team at info@newcastleskinclinic.co.uk or call us on 0191 500 0330.

Thank you for choosing Newcastle Skin Clinic.